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Privacy policy
We are committed to protecting your personal data and complying with the Data Privacy Act of 2012.
TechSupport.Ph, Inc. is committed to protecting and respecting your personal data privacy and to complying with the Data Privacy Act of 2012 (Republic Act No. 10173).
Information we collect
We collect personal information that you submit to us manually or electronically with your complaints, inquiries or requests, such as your full name and employment information, and the details you include in a proposal request (name, company, email address, phone number and message).
We provide a Personal Information Collection Statement in an appropriate format whenever we collect personal data from you.
How we use it
Collected personal information is used solely for documentation and processing within the company and is not shared with outside parties. It lets us address your request, forward it to the right internal team for action, and give you updates and advisories in an orderly and timely manner.
Website analytics
Our web server keeps standard access logs (IP address, browser type and date and time) for security and administration.
Cookies and analytics
Where you are matters. Visitors in the EEA, the UK and Switzerland see a cookie banner, and no analytics or advertising cookies are set until they choose. Everywhere else, Google Analytics and Google Ads cookies are on by default. To opt out, choose Cookie settings in the footer and select Reject (or turn categories off and save); you can change your choice at any time.
This website uses Google Analytics 4 and the Google Ads tag with Google Consent Mode v2. The Google tags load on every visit, but until you consent all Google storage is denied: they set no cookies and send Google only cookieless pings (for example, that a page was viewed and that consent was not given), which Google may use for aggregate modelling. With your consent, Google Analytics helps us understand how the site is used (for example, which pages are visited) and sets cookies named _ga and _ga_*, kept for up to 2 years. These cookies are set only after you choose Accept, or turn on Analytics under Settings, in the cookie banner. If you reject, no analytics or advertising cookies are set. Advertising cookies stay off unless you turn them on: only if you turn on Advertising under Settings can the Google Ads tag set the _gcl_au cookie (kept for up to 90 days) to measure whether our ads lead to enquiries. Choosing Accept alone does not turn on advertising cookies. You can manage Google ad settings in My Ad Center (opens in a new tab).
Your choice is stored in your browser (localStorage) so the banner does not show again. You can change it at any time with the Cookie settings link in the footer. Google acts under its own privacy policy; you can also use the Google Analytics opt-out add-on (opens in a new tab).
Protection measures
Only authorized personnel have access to personal information. It is stored for two years after a complaint, inquiry or request is acted upon. Physical records are then shredded and digital files anonymized.
Access and correction
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. Email [email protected].
Contact
TechSupport.Ph, Inc., 2A24 Cityland, EDSA corner Sultan St., Mandaluyong City 1550, Philippines. 0908 853 7626