How to choose an IT company in the Philippines: Manila, Cebu, Iloilo and Davao

Choosing an IT company is choosing who keeps your business running when a computer, network or system fails. This guide covers what to expect from an IT company in the Philippines and how to compare IT firms in Manila, Cebu and other cities.

What a full-service IT company covers

• IT support and helpdesk: remote and onsite help for staff, ideally 24/7.
• IT outsourcing: running your whole IT function, including networks, servers, security and maintenance.
• Business systems: POS, accounting, inventory, and purchasing and billing systems, supported by the same team that supports the hardware.
• Equipment: leasing, rental or sales of the hardware your business runs on.
• Web: website development, hosting, email and maintenance.

One company across all of these means one number to call and no finger-pointing between vendors.

Checklist for comparing IT companies

1. Track record: years in business, clients served and sites supported.
2. Local teams: offices or teams where your branches are, for onsite visits.
3. Written service levels: defined response commitments, written down and measured.
4. Fixed monthly cost: all-inclusive fees with no overtime or transport charges.
5. Continuity: what happens when the technician assigned to you leaves.
6. Scope: whether they support your business systems as well as your computers.

IT companies in Manila

Metro Manila has the most IT firms to choose from, so the checklist matters most here. Look for a provider with a head office you can visit and a team that can reach your sites onsite as well as remotely. TechSupport.Ph's head office is in Mandaluyong City.

IT companies in Cebu, Iloilo and Davao

Outside Metro Manila, the key question is whether the provider has its own people in the city or only remote support. TechSupport.Ph has teams in Cebu (Mandaue City), Iloilo and Davao, so businesses with branches across the Visayas and Mindanao can use one provider. See our locations.

Why businesses choose TechSupport.Ph

• In business since 2002, with 1,500+ clients served, 3,000+ sites supported and 100+ skilled personnel.
• A company doesn't resign: if someone leaves, we replace them, and your service doesn't stop.
• Fixed, all-inclusive monthly fees and 24/7 support.
• Trusted by 7-Eleven nationwide, with IT support bundled with POS for retail chains.

For more on outsourcing, read our guide to managed IT services in the Philippines, or see our IT outsourcing and system implementation services.

Frequently asked questions

What services does an IT company in the Philippines provide?

Typically IT support and helpdesk, IT outsourcing, network and server management, security, business systems such as POS and accounting software, equipment, and web development and hosting. TechSupport.Ph covers all of these.

Should I choose an IT company near my office?

For onsite work, yes. Remote support can reach anywhere, but hardware, network and site visits are faster with a local team. TechSupport.Ph has its head office in Mandaluyong City and teams in Cebu, Iloilo and Davao.

How long has TechSupport.Ph been in business?

Since 2002. We have served 1,500+ clients and support 3,000+ sites with 100+ skilled personnel.

Do you offer 24/7 IT support?

Yes. TechSupport.Ph provides round-the-clock support with defined service levels.