Why hire if you can outsource? With a support plan in place, you can be assured that expensive downtime will be limited while maintaining the high level of performance expected from your network.
“TechSupport” is our world-class flagship IT solution for small to large-scale businesses. From technical maintenance support outsourcing to server and network management, our highly-trained professionals are available at your disposal.
For a fraction of the cost of hiring a single employee (Real Cost Of Hiring), your organization is now backed-up by a very competent team of technical experts that will serve as your IT Department. IT / IS / MIS Managers will now have the option to look outside of their organization for competent resources to fill in any functional areas that is required.
|Level||Coverage||Service Inclusions||Value Added Service|
|Basic||Monthly On-Site Support||Desktop/Server Support and Maintenance||SLA, Phone, Email and Remote Support|
|Standard||Weekly On-Site Support||SLA, Phone, Email and Remote Support, Hardware Service Unit Program|
|Full Time||Daily On-Site Support|
|365 x 24 x 7||365 x 24 x 7 On-Site Support|
Reasons to Choose TechSupport
- Fixed Cost – Our monthly costs are ALL-INCLUSIVE. We will not charge our customer any overtime pay, mobile phone charges or even transportation costs on the requested visits.
- Service Units Availability – Our facility is capable on deploying service units to our customers. Through this service, organizations will drastically minimize operational downtime that is due to internal procurement delays.
- Service Level Agreement (SLA) – Very few can live up to customers’ expectations when it comes to service engagement resolutions. We are proud that amongst the few – we are one of those providers that offer an SLA agreement. Through having an SLA agreement, customers will feel that all issues or service requests are being addressed at the right time – and based on expectations.
- No Resignations – You are outsourcing to a company and not to individuals – staff turnover will never be an issue.
- Procurement Assistance Program (PAP) – Our customers have access to all dealer-level prices on all brands being offered in the market today. Through PAP, purchasing costs will be reduced drastically.